Conference Issue

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Conference Issue

Eric Angellano

Hi Guys,

 

Sending this email as our inquiry regarding on our issue. We’re currently experiencing one way audio when we use the Conference Call. When I tried to initiate a conference call, my party can hear but I can’t hear them. Can you please provide me your support numbers so that we can resolve this issue as soon as possible.

 

Best Regards

 

Eric Angellano

Support Specialist L1, Global Service Desk

cid:image002.png@01D41A99.CF6AABE0
2880 Zanker Rd. cid:image003.png@01D41A99.CF6AABE0 Suite 203  cid:image003.png@01D41A99.CF6AABE0  San Jose, CA 95134

Office: 877.350.3300 x148

cid:image004.png@01D41A99.CF6AABE0<a href="https://www.google.com/maps/place/2880&#43;Zanker&#43;Rd,&#43;San&#43;Jose,&#43;CA&#43;95134,&#43;USA/@37.3959777,-121.9293799,18z/data=!4m5!3m4!1s0x808fc9689422c183:0xecb8971dece9acd7!8m2!3d37.3959947!4d-121.9283781">cid:image005.png@01D41A99.CF6AABE0[hidden email]

 


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Re: Conference Issue

Loïc
Hi Eric,

Thank you very much for your interest in Linphone.
Can you please tell me a bit more about the tests that you performed?

For example :
-   which version did you use and on which platform?
-   did you try to make Linphone to Linphone calls or to a third party SIP phone?
-   do you use a sip.linphone.org account (created from Linphone assistant of via our free SIP service online), or do you use a SIP account from a third party VoIP provider?
-   did you change anything in Linphone’s settings?

I am waiting forward to hearing back from you.

Best regards,

Elisa Nectoux
Sales & Marketing

+33 (0)9 52 63 65 05
[hidden email]


Le 11 janv. 2019 à 01:28, Eric Angellano <[hidden email]> a écrit :

Hi Guys,
 
Sending this email as our inquiry regarding on our issue. We’re currently experiencing one way audio when we use the Conference Call. When I tried to initiate a conference call, my party can hear but I can’t hear them. Can you please provide me your support numbers so that we can resolve this issue as soon as possible.
 
Best Regards
 
Eric Angellano
Support Specialist L1, Global Service Desk
<image001.png>
2880 Zanker Rd. <image002.png> Suite 203  <image002.png>  San Jose, CA 95134
Office: 877.350.3300 x148
 
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Re: Conference Issue

sajjad.ssm
Hi
I have same issue with linphone conference

I'm using linphone with c# wrapper on windows 10 x64

error : bctbx-error-SetEventHandle for MSWASAPI audio output interface
failed [8000ffff]

log file content :

2019-08-17 21:51:16:250 ortp-message-RtpSession [13167EF8] sending to rtp
127.0.0.1:65000 rtcp 127.0.0.1:65001

2019-08-17 21:51:16:251 ortp-message-check OS support for qwave.lib

2019-08-17 21:51:16:252 ortp-error-QOSAddSocketToFlow failed to add a flow
with error 1168

2019-08-17 21:51:16:252 mediastreamer-message-Stun packet sent for session
[13167EF8]

2019-08-17 21:51:16:252 mediastreamer-message-Stun packet sent on rtcp for
session [13167EF8]

2019-08-17 21:51:16:254 mediastreamer-message-speex_lib_ctl init with neon ?
0

2019-08-17 21:51:16:254 mediastreamer-message-speex_lib_ctl init with neon ?
0

2019-08-17 21:51:16:255 mediastreamer-message-Setting echo canceller delay
with value provided by soundcard: 70 ms

2019-08-17 21:51:16:255 mediastreamer-message-MKVRecorder: initialisation

2019-08-17 21:51:16:255 mediastreamer-message-speex_lib_ctl init with neon ?
0

2019-08-17 21:51:16:256 mediastreamer-message-Configuring av recorder with
audio format type=audio;encoding=opus;rate=48000;channels=1;fmtp=''

2019-08-17 21:51:16:256 mediastreamer-message-MKVRecorder: set pin #1
format. type=audio;encoding=opus;rate=48000;channels=1;fmtp=''

2019-08-17 21:51:16:256 mediastreamer-message-target bitrate not set for
stream [0D2E83A8] using payload's bitrate is 705600

2019-08-17 21:51:16:257 mediastreamer-message-Setting audio encoder network
bitrate to [705600] on stream [0D2E83A8]

2019-08-17 21:51:16:257 mediastreamer-message-configuring
MSWASAPIRead:12DAAA70-->MSL16Enc:0CFDF360 from rate [48000] to rate [16000]
and from channel [2] to channel [1]

2019-08-17 21:51:16:257 mediastreamer-message-configuring
MSL16Dec:0CFDF720-->MSWASAPIWrite:0CFDF820 from rate [16000] to rate [48000]
and from channel [1] to channel [2]

2019-08-17 21:51:16:257 mediastreamer-warning-MS_DECODER_HAVE_PLC function
not implemented by the decoder: enable default plc

2019-08-17 21:51:16:258 mediastreamer-message-ms_filter_link:
MSWASAPIRead:12DAAA70,0-->MSResample:0D1ED938,0

2019-08-17 21:51:16:258 mediastreamer-message-ms_filter_link:
MSResample:0D1ED938,0-->MSEqualizer:13194160,0

2019-08-17 21:51:16:258 mediastreamer-message-ms_filter_link:
MSEqualizer:13194160,0-->MSWebRTCAEC:12DAA630,1

2019-08-17 21:51:16:259 mediastreamer-message-win32 timer resolution set to
2 ms

2019-08-17 21:51:16:259 mediastreamer-message-ms_filter_link:
MSWebRTCAEC:12DAA630,1-->MSVolume:0CFDF760,0

2019-08-17 21:51:16:259 mediastreamer-message-ms_filter_link:
MSVolume:0CFDF760,0-->MSAudioMixer:0D1EDA38,0

2019-08-17 21:51:16:259 mediastreamer-message-ms_filter_link:
MSAudioMixer:0D1EDA38,0-->MSL16Enc:0CFDF360,0

2019-08-17 21:51:16:260 mediastreamer-message-ms_filter_link:
MSL16Enc:0CFDF360,0-->MSRtpSend:12DAA430,0

2019-08-17 21:51:16:260 mediastreamer-message-ms_filter_link:
MSRtpRecv:12DAA830,0-->MSL16Dec:0CFDF720,0

2019-08-17 21:51:16:260 mediastreamer-message-ms_filter_link:
MSL16Dec:0CFDF720,0-->MSGenericPLC:13194260,0

2019-08-17 21:51:16:260 mediastreamer-message-ms_filter_link:
MSGenericPLC:13194260,0-->MSAudioFlowControl:13194120,0

2019-08-17 21:51:16:261 mediastreamer-message-ms_filter_link:
MSAudioFlowControl:13194120,0-->MSDtmfGen:12DAA8F0,0

2019-08-17 21:51:16:261 mediastreamer-message-ms_filter_link:
MSDtmfGen:12DAA8F0,0-->MSVolume:0CFDF860,0

2019-08-17 21:51:16:261 mediastreamer-message-ms_filter_link:
MSVolume:0CFDF860,0-->MSTee:05B3ECC0,0

2019-08-17 21:51:16:261 mediastreamer-message-ms_filter_link:
MSTee:05B3ECC0,0-->MSEqualizer:131940E0,0

2019-08-17 21:51:16:262 mediastreamer-message-ms_filter_link:
MSEqualizer:131940E0,0-->MSAudioMixer:131941A0,0

2019-08-17 21:51:16:262 mediastreamer-message-speex_lib_ctl init with neon ?
0

2019-08-17 21:51:16:262 mediastreamer-message-ms_filter_link:
MSFilePlayer:13194360,0-->MSResample:13194320,0

2019-08-17 21:51:16:262 mediastreamer-message-ms_filter_link:
MSResample:13194320,0-->MSAudioMixer:131941A0,1

2019-08-17 21:51:16:263 mediastreamer-message-ms_filter_link:
MSAudioMixer:131941A0,0-->MSWebRTCAEC:12DAA630,0

2019-08-17 21:51:16:263 mediastreamer-message-ms_filter_link:
MSWebRTCAEC:12DAA630,0-->MSResample:0D1ED9F8,0

2019-08-17 21:51:16:263 mediastreamer-message-ms_filter_link:
MSResample:0D1ED9F8,0-->MSWASAPIWrite:0CFDF820,0

2019-08-17 21:51:16:264 mediastreamer-message-ms_filter_link:
MSAudioMixer:0D1EDB38,1-->MSResample:05B3E840,0

2019-08-17 21:51:16:264 mediastreamer-message-ms_filter_link:
MSResample:05B3E840,0-->MSOpusEnc:0CFD2A28,0

2019-08-17 21:51:16:264 mediastreamer-message-ms_filter_link:
MSOpusEnc:0CFD2A28,0-->MSMKVRecorder:05B3EA40,1

2019-08-17 21:51:16:264 mediastreamer-message-ms_filter_link:
MSItcSource:05B3EEC0,0-->MSMKVRecorder:05B3EA40,0

2019-08-17 21:51:16:265 mediastreamer-message-ms_filter_link:
MSAudioMixer:0D1EDA38,1-->MSAudioMixer:0D1EDB38,0

2019-08-17 21:51:16:265 mediastreamer-message-ms_filter_link:
MSTee:05B3ECC0,1-->MSAudioMixer:0D1EDB38,1

2019-08-17 21:51:16:265 mediastreamer-message-ms_filter_link:
MSAudioMixer:0D1EDB38,0-->MSFileRec:0D1EDBF8,0

2019-08-17 21:51:16:265 mediastreamer-message-ms_ticker_set_time_func:
ticker's time method updated.

2019-08-17 21:51:16:306 bctbx-message-MSWASAPI audio input interface buffer
size: 12000

2019-08-17 21:51:16:306 mediastreamer-message-Initializing speex resampler
in mode [voip]

2019-08-17 21:51:16:306 bctbx-message-Initializing WebRTC echo canceler with
framesize=160, delay_ms=70, delay_samples=1120

2019-08-17 21:51:16:307 mediastreamer-message-Initializing speex resampler
in mode [voip]

2019-08-17 21:51:16:338 mediastreamer-message-MSOpusEnc: codec bitrate set
to [30000] with ptime [20]

2019-08-17 21:51:16:338 mediastreamer-message-Setting opus codec bitrate to
[30000] from network bitrate [46000] with ptime [20]

2019-08-17 21:51:16:339 mediastreamer-message-Initializing speex resampler
in mode [voip]

2019-08-17 21:51:16:339 mediastreamer-message-Initializing speex resampler
in mode [voip]

2019-08-17 21:51:16:362 bctbx-message-MSWASAPI audio output interface buffer
size: 1056

2019-08-17 21:51:16:362 mediastreamer-message-Filter MSRtpRecv is already
being scheduled; nothing to do.

2019-08-17 21:51:16:363 mediastreamer-message-MSVolume set gain to [0.000000
db], [1.000000] linear

2019-08-17 21:51:16:363 mediastreamer-message-speex_lib_ctl init with neon ?
0

2019-08-17 21:51:16:363 mediastreamer-message-speex_lib_ctl init with neon ?
0

2019-08-17 21:51:16:364 mediastreamer-message-ms_ticker_set_time_func:
ticker's time method updated.

2019-08-17 21:51:16:364 mediastreamer-message-ms_filter_unlink:
MSGenericPLC:13194260,0-->MSAudioFlowControl:13194120,0

2019-08-17 21:51:16:365 mediastreamer-message-ms_filter_unlink:
MSAudioMixer:0D1EDA38,0-->MSL16Enc:0CFDF360,0

2019-08-17 21:51:16:365 liblinphone-message-Conference: adding local
endpoint

2019-08-17 21:51:16:365 mediastreamer-message-ms_filter_link:
MSAudioMixer:0D1EDA38,0-->MSResample:131943A0,0

2019-08-17 21:51:16:365 mediastreamer-message-ms_filter_link:
MSResample:131943A0,0-->MSAudioMixer:12DAA6B0,0

2019-08-17 21:51:16:366 mediastreamer-message-ms_filter_link:
MSAudioMixer:12DAA6B0,0-->MSResample:131942A0,0

2019-08-17 21:51:16:366 mediastreamer-message-ms_filter_link:
MSResample:131942A0,0-->MSAudioFlowControl:13194120,0

2019-08-17 21:51:16:366 mediastreamer-message-Initializing speex resampler
in mode [voip]

2019-08-17 21:51:16:366 bctbx-message-Initializing WebRTC echo canceler with
framesize=160, delay_ms=70, delay_samples=1120

2019-08-17 21:51:16:367 mediastreamer-message-Initializing speex resampler
in mode [voip]

2019-08-17 21:51:16:367 mediastreamer-message-Setting opus codec bitrate to
[30000] from network bitrate [46000] with ptime [20]

2019-08-17 21:51:16:367 mediastreamer-message-ms_ticker_set_time_func:
ticker's time method updated.

2019-08-17 21:51:16:369 bctbx-message-MSWASAPI audio input interface buffer
size: 12000

2019-08-17 21:51:16:372 bctbx-error-SetEventHandle for MSWASAPI audio output
interface failed [8000ffff]

2019-08-17 21:51:16:377 mediastreamer-message-MSAudioMixer [0D1EDA38] is
entering bypass mode.

2019-08-17 21:51:16:377 mediastreamer-message-MSAudioMixer [12DAA6B0] is
entering bypass mode.

2019-08-17 21:51:16:388 bctbx-warning-Getting reference signal but no echo
to synchronize on.

2019-08-17 21:51:16:388 bctbx-warning-Not enough ref samples, using zeroes

2019-08-17 21:51:16:398 bctbx-message-Samples are back.

2019-08-17 21:51:16:613 ortp-message-Sending RTCP RR compound message on
session [0D301AA8].

2019-08-17 21:51:16:624
mediastreamer-message-MSAudio_stream_iterate[0D2E6F28], local statistics
available:
        Local current jitter buffer size:   0.0ms



Best Regards
Sajad Mirtaqi




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