Linphone in phone standby mode

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Linphone in phone standby mode

dirk
Hello,
I am using linphone on an Samsung cell phone with Android 9 installed.
Once Linphone is started it works fine until the phone is set to standby.
I have activated background mode and starting at phone startup in
advanced options.
Both of them doesn't work for me.
In phone standby mode Linphone does not receive incoming calls and it
does not start with phone startup.
Anyone help?
--
Dirk

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Re: Linphone in phone standby mode

Peio Rigaux

Hello.

Sorry for the belated reply.

Please verify that you have disabled battery saving for Linphone (it could cause issues with push notifications).

I'm not sure with starting at phone startup.

Please provide us logs if you can, that would help a lot.


Regards

Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 28/04/2020 à 19:05, dirk a écrit :
Hello,
I am using linphone on an Samsung cell phone with Android 9 installed.
Once Linphone is started it works fine until the phone is set to standby.
I have activated background mode and starting at phone startup in
advanced options.
Both of them doesn't work for me.
In phone standby mode Linphone does not receive incoming calls and it
does not start with phone startup.
Anyone help?
--
Dirk

_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users

_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users

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Re: Linphone in phone standby mode

David Mann
Can I just mention that for the last week I have been unable to activatemy account - every time I put in the mobile number, get a 4 digit number and put it in - same problem -’SMS activation failed’ no reason given no information - no-one to ask why - so I ma now giving up on Linphone - sorry!!

David Mann
----------
Producer, Albert Lee's 70th Birthday Celebration
Promoter, Peter Asher and Albert Lee on Tour
albertleeofficial.com
facebook.com/AlbertLeeOfficial
+44 1525 221 202
+44 777 584 0524

On 29 May 2020, at 14:34, Peio Rigaux <[hidden email]> wrote:

Hello.

Sorry for the belated reply.

Please verify that you have disabled battery saving for Linphone (it could cause issues with push notifications).

I'm not sure with starting at phone startup.

Please provide us logs if you can, that would help a lot.


Regards

Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 28/04/2020 à 19:05, dirk a écrit :
Hello,
I am using linphone on an Samsung cell phone with Android 9 installed.
Once Linphone is started it works fine until the phone is set to standby.
I have activated background mode and starting at phone startup in
advanced options.
Both of them doesn't work for me.
In phone standby mode Linphone does not receive incoming calls and it
does not start with phone startup.
Anyone help?
--
Dirk

_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users
<0x99D28356FED78143.asc>_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users


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[hidden email]
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Re: Linphone in phone standby mode

Peio Rigaux

I'm really sorry for the inconvenience. I do my best to reply to most people on the 3 mailing lists. But unfortunately I barely have the time or the experience to answer to all questions...

Our priority is to focus on customer support, because our community can answer some questions on this list.

However, I think that I have an idea about what is causing the problem.

I see in the database two different accounts, one with your phone number, and one named "davidmannbros".

Your phone account has an error with the confirmation key apparently.

How did you create your accounts? Can you describe the process (only with linphone-desktop, linphone-android, website)?

Maybe for the server, the fact the you are activating your account "davidmannbros" with a phone number already used with another account is causing trouble...


Regards,

Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 29/05/2020 à 16:33, David Mann a écrit :
Can I just mention that for the last week I have been unable to activatemy account - every time I put in the mobile number, get a 4 digit number and put it in - same problem -’SMS activation failed’ no reason given no information - no-one to ask why - so I ma now giving up on Linphone - sorry!!

David Mann
----------
Producer, Albert Lee's 70th Birthday Celebration
Promoter, Peter Asher and Albert Lee on Tour
albertleeofficial.com
facebook.com/AlbertLeeOfficial
+44 1525 221 202
+44 777 584 0524

On 29 May 2020, at 14:34, Peio Rigaux <[hidden email]> wrote:

Hello.

Sorry for the belated reply.

Please verify that you have disabled battery saving for Linphone (it could cause issues with push notifications).

I'm not sure with starting at phone startup.

Please provide us logs if you can, that would help a lot.


Regards

Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 28/04/2020 à 19:05, dirk a écrit :
Hello,
I am using linphone on an Samsung cell phone with Android 9 installed.
Once Linphone is started it works fine until the phone is set to standby.
I have activated background mode and starting at phone startup in
advanced options.
Both of them doesn't work for me.
In phone standby mode Linphone does not receive incoming calls and it
does not start with phone startup.
Anyone help?
--
Dirk

_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users
<0x99D28356FED78143.asc>_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users


_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users

_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users

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Re: Linphone in phone standby mode

David Mann
Hi Peio,

I created an account davemannbros and when I tried to validate it with the phone number, it would not accept the SMS 4 digit number - I tried repeatedly.
So I deleted that account and tried again with davidmannbros, and have for the last week tried to validate it with the SMS code which it fails to do. So presumably it still thinks the other account is valid even though it never got authorised.
A message popped up at one point saying that if I validate with this phone number it will automatically de-authorise any other account with that number which is clearly not the case.

So where do we go from here??

Regards

David Mann
----------
Producer, Albert Lee's 70th Birthday Celebration
Promoter, Peter Asher and Albert Lee on Tour
albertleeofficial.com
facebook.com/AlbertLeeOfficial
+44 1525 221 202
+44 777 584 0524

On 29 May 2020, at 15:59, Peio Rigaux <[hidden email]> wrote:

I'm really sorry for the inconvenience. I do my best to reply to most people on the 3 mailing lists. But unfortunately I barely have the time or the experience to answer to all questions...

Our priority is to focus on customer support, because our community can answer some questions on this list.

However, I think that I have an idea about what is causing the problem.

I see in the database two different accounts, one with your phone number, and one named "davidmannbros".

Your phone account has an error with the confirmation key apparently.

How did you create your accounts? Can you describe the process (only with linphone-desktop, linphone-android, website)?

Maybe for the server, the fact the you are activating your account "davidmannbros" with a phone number already used with another account is causing trouble...


Regards,

Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 29/05/2020 à 16:33, David Mann a écrit :
Can I just mention that for the last week I have been unable to activatemy account - every time I put in the mobile number, get a 4 digit number and put it in - same problem -’SMS activation failed’ no reason given no information - no-one to ask why - so I ma now giving up on Linphone - sorry!!

David Mann
----------
Producer, Albert Lee's 70th Birthday Celebration
Promoter, Peter Asher and Albert Lee on Tour
albertleeofficial.com
facebook.com/AlbertLeeOfficial
+44 1525 221 202
+44 777 584 0524

On 29 May 2020, at 14:34, Peio Rigaux <[hidden email]> wrote:

Hello.

Sorry for the belated reply.

Please verify that you have disabled battery saving for Linphone (it could cause issues with push notifications).

I'm not sure with starting at phone startup.

Please provide us logs if you can, that would help a lot.


Regards

Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone
Linphone.org

Le 28/04/2020 à 19:05, dirk a écrit :
Hello,
I am using linphone on an Samsung cell phone with Android 9 installed.
Once Linphone is started it works fine until the phone is set to standby.
I have activated background mode and starting at phone startup in
advanced options.
Both of them doesn't work for me.
In phone standby mode Linphone does not receive incoming calls and it
does not start with phone startup.
Anyone help?
--
Dirk

_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users
<0x99D28356FED78143.asc>_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users


_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users
<0x99D28356FED78143.asc>_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users


_______________________________________________
Linphone-users mailing list
[hidden email]
https://lists.nongnu.org/mailman/listinfo/linphone-users